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Original topic:

Error sending system log when submitting an issue via One UI beta app?

(Topic created on: 11-13-2019 05:45 AM)
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Yakimuro
Active Level 5
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Anyone else have this problem? I haven't been able to send a successful system log with my error reports since beta 3.

I've cleared both the system cache and the One UI beta app cache. 
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letta
Active Level 5
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I'm having the same problem
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SamsungUSABetaTeam
Community Manager
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Please try clearing the system cache and rebooting your device.

If issue persists, please send us an error report with screenshots from One UI Beta App (Beta Feedback -> Send feedback-> Error Reports -> "Select Category" -> Input frequency and Description" -> Send (Top Right Icon). We appreciate your help for supporting beta program.

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THE_GEEK_19
Active Level 5
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I love how they said to send an error report but you can't send logs with it so the error report is basically useless. And you stated you cleared system and One UI cache and they said to do that as well. Anyways, not saying you're doing this, but usually an error sending logs occurs if you close the app while the log is still being prepared. Do you happen to have a screenshot of what happens when you try to send a system log with an error report?
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Yakimuro
Active Level 5
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Yeah, I thought that was funny too.

I do keep the app open (it says not to close it), but no, I don't have a screenshot. I just get a notification that says something like "error sending system logs. Try again later."
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