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Original topic:

galaxy buds issue?

(Topic created on: 11-23-2019 01:20 PM)
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Chuck_Zer0
Active Level 6
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Questions
Am I the only one that is experiencing this issue? When using my Galaxy buds there are some callers who state that they can't hear me that I sound like I'm muffled or that I'm far away. Other collars let me know that they keep hearing this chirp or squeak sound in the background and had actually put the phone on speaker phone so I could hear the same sound they were hearing. And when I heard the sound it sounded like shoes scraping across a gym floor making that squeak. Not everybody complains about it however I have even heard it myself so I know it's there is anyone else experiencing this issue? Ghost in the last 2 Beta updates there were apparently fixes for the Galaxy Buds and a Bluetooth noise issue however this particular one has not seem to have been fixed I've looked online and I see lots of things regarding people saying that they sound low to the other person on the phone but I can't seem to find anything about the Galaxy buds making a squeak or squeal noise except for some videos that say that the case itself makes a squeal or something when they go to open it but it's gotten down to the point where I can't use my headphones to talk on the phone anymore because there are too many complaints coming in from the people on the other end of the phone conversation
2 REPLIES 2
Tel864
Active Level 8
Questions
Have you messed around with any of the Bluetooth/sound settings or codex settings in Developer options? I've looked at them but have had no need to actually change anything because my IconX buds have been working great.
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SamsungUSABetaTeam
Community Manager
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Questions

Please try clearing the system cache and rebooting your device.

If issue persists, please send us an error report with screenshots from One UI Beta App (Beta Feedback -> Send feedback-> Error Reports -> "Select Category" -> Input frequency and Description" -> Send (Top Right Icon). We appreciate your help for supporting beta program.

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