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Original topic:

Gallery not working

(Topic created on: 10-15-2019 06:32 AM)
187 Views
DJF0817
Beginner Level 2
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‎10-15-2019 06:32 AM in 

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None of my pictures are showing up and when I take a picture I can't view it. Is there anything I can do to fix this?

5 REPLIES 5
tacotruck
Active Level 2
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‎10-15-2019 06:36 AM in 

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i had to clear data for the gallery app and the reboot my phone.
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briteness
Beginner Level 4
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‎10-15-2019 06:46 AM in 

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Unfortunately I have not been able to fix the same issue with the usual fixes (clear cache/data of gallery/media whatever + restarts and device cache clearing). Might just have to wait for Samsung to fix it
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flashsnaps
Active Level 4
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‎10-15-2019 09:28 AM in 

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go to Samsung cloud & click sync ur pics should be back
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stevepink
Beginner Level 2
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‎10-15-2019 09:40 AM in 

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I had the same problem before installing the Beta. Samsung says I have a corrupted SD card. I have the same issue on beta plus using a new sd card.
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SamsungUSABetaTeam
Community Manager
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‎10-15-2019 01:05 PM (Last edited ‎10-15-2019 01:49 PM ) in 

Questions

please try below steps
Settings > Apps > "Show system apps" in the top right corner,
1. Select "Media Storage" > Storage > Clear data
2. Select "Sec Media Storage" > Storage > Clear data

 

If issue persists, please send us an error report with screenshots from One UI Beta App (Beta Feedback -> Send feedback-> Error Reports -> "Select Category" -> Input frequency and Description" -> Send (Top Right Icon) . We appreciate your help for supporting beta program.

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