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Original topic:

Gallery Syncing

(Topic created on: 10-22-2019 09:40 PM)
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SSJTris
Active Level 3
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I noticed that my Samsung cloud is no longer syncing my videos or photos from my gallery app! I'm not sure if this is due to being on the beta but does anyone know have any general suggestions to possibly fixing it? Thanks! 
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5 REPLIES 5
Calder
Active Level 7
Questions
Have you done a reboot and clear Cache Partition? This sequence clears some issues for folks

Mine syncs fine.
SSJTris
Active Level 3
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Like a whole system cache partition wipe? Or just for the gallery?
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SSJTris
Active Level 3
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So I cleared the cache for the gallery app and force closed it and did a system cache wipe partition and rebooted and it started working again! Thanks so much man :)
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Cilantro
Active Level 2
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I remember it asking me to turn it off for some reason when updating to one ui 2.0
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SamsungUSABetaTeam
Community Manager
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Please try below steps:

Settings > Apps > "Show system apps" in the top right corner,

  1. Select "Media Storage" > Storage > Clear data
  2. Select "Sec Media Storage" > Storage > Clear data

※ Note: The tag information added arbitrarily disappears but the original is preserved and other information is filled by reanalysis.

 

If issue persists, please send us an error report with screenshots from One UI Beta App (Beta Feedback -> Send feedback-> Error Reports -> "Select Category" -> Input frequency and Description" -> Send (Top Right Icon). We appreciate your help for supporting beta program.

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