Dan221
Active Level 5
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10-18-2019 06:10 PM in
Questions
My gallery keeps showing an error when trying to delete the download album. Nothing gets deleted until I delete it using my files app but then it shows an exclamation mark in gallery with the same folder. I cleared data and cache but now whenever I open gallery app it shows all deleted images and albums for a split second which is annoying. Anyone has had similar issues or fixed it?
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Arithe_Ferrari
Active Level 8
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10-18-2019 06:13 PM in
Questions
send feedback to Samsung since they should be able to fix this in a new build
SamsungUSABetaT eam
Community Manager
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10-21-2019 02:57 PM in
QuestionsPlease try below steps:
Settings > Apps > "Show system apps" in the top right corner,
- Select "Media Storage" > Storage > Clear data
- Select "Sec Media Storage" > Storage > Clear data
※ Note: The tag information added arbitrarily disappears but the original is preserved and other information is filled by reanalysis.
If issue persists, please send us an error report with screenshots from One UI Beta App (Beta Feedback -> Send feedback-> Error Reports -> "Select Category" -> Input frequency and Description" -> Send (Top Right Icon). We appreciate your help for supporting beta program.
