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Original topic:

gallery

(Topic created on: 10-20-2019 09:10 AM)
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letta
Active Level 5
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‎10-20-2019 09:10 AM in 

Questions
Anyone else having problem add photos to the favorites in the gallery? 
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3 REPLIES 3
Bluefire99
Active Level 4
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‎10-20-2019 09:20 AM in 

Questions
No issues on my end. Did you tried clearing the app cache?
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letta
Active Level 5
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‎10-21-2019 01:41 PM in 

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yup and it still won't let me. I reset my phone and everything
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SamsungUSABetaTeam
Community Manager
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‎10-21-2019 01:52 PM in 

Questions

Please try below steps:

Settings > Apps > "Show system apps" in the top right corner,

  1. Select "Media Storage" > Storage > Clear data
  2. Select "Sec Media Storage" > Storage > Clear data

※ Note: The tag information added arbitrarily disappears but the original is preserved and other information is filled by reanalysis.

 

If issue persists, please send us an error report with screenshots from One UI Beta App (Beta Feedback -> Send feedback-> Error Reports -> "Select Category" -> Input frequency and Description" -> Send (Top Right Icon). We appreciate your help for supporting beta program.

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