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Original topic:

Is anyone else having these camera issues

(Topic created on: 11-16-2019 07:23 PM)
239 Views
Sykil
Active Level 1
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Questions

image


image

Everytime I send a picture there is this distorted box at the top right corner of the picture. And this happens every time I try to post a long video to Instagram.
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6 REPLIES 6
Calder
Active Level 7
Questions
Send a photo, using "what" app? Does the recipient see it, or wherever it's posted?
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TYL3R
Active Level 5
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Try and install a third party app and see if you experience the same error.
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Bluefire99
Active Level 4
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I got the same issue at the Instagram app. I already reported the issue
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OMNISCIENT
Active Level 6
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FYI,

There's lots of chat apps (like HANGOUTS, etc....) experiencing that, and I even uninstalled & reinstalled, with the SAME results.

SAMSUNG, WAKE UP!!!
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SamsungUSABetaTeam
Community Manager
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Please try clearing the system cache and rebooting your device.

If issue persists, please send us an error report with screenshots from One UI Beta App (Beta Feedback -> Send feedback-> Error Reports -> "Select Category" -> Input frequency and Description" -> Send (Top Right Icon). We appreciate your help for supporting beta program.

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dillont
Active Level 4
Questions
Go into Camera Settings > Save Options, and disable HEIF. That might fix the grey box issue.
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