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Original topic:

MaaS360

(Topic created on: 11-04-2019 07:08 AM)
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BlamBlaster
Active Level 3
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Questions
MaaS360 does not work on One UI 2.0. Since the update my phone keeps getting popups stating "MaaS360 keeps stopping". The major issue I have is it is a device administrator and it can only be deactivated from within the application. I can not open the application as it immediately crashes. Due to this I can not remove and reinstall. 

I believe it is still trying to sync in the background and is why I keep getting popups saying it keeps stopping. It is also negatively impacting battery life due to its continued stopping and trying to refresh. 

5 Comments
TYL3R
Active Level 4
Questions
Try this:

STEP 1
Go to Settings>Special Access>Device Admin Apps and then find MaaS360>Deactivate

or

STEP 2
Go into Settings>Apps>Connected Apps and then deactivate the unwanted app connected to your device. Then you can remove device administrator by following steps 1 above.
BlamBlaster
Active Level 3
Questions
This application can not be removed in this way. It has to be deactivated from within the application.Th deactivation button is greyed out.

This is why I'm having the problem. You should be able to deactivate remotely through your administrator. I can not do this because the application must open (you dont need to login but it needs to be able to launch) mine crashes before initialization.

So thank you for the suggestions but they do not work for this.
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SamsungUSABetaTeam
Community Manager
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Thank you for your feedback. We recommend reaching out to app developer to resolve the issue.

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BlamBlaster
Active Level 3
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I reached out to someone on my end and it has just not been deployed for Android 10 so once an official rollout is complete then it will be.
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AMIDU1
Beginner Level 2
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  1. Hhj
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