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Original topic:

Not expecting a solution but I thought I'd at least ask

(Topic created on: 11-10-2019 06:52 AM)
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Erock
Active Level 2
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‎11-10-2019 06:52 AM in 

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I backed up my phone, updated to the new beta 3 realized then all my pictures and videos in my gallery were gone. Restored my phone and the pictures were still gone. I've tried everything I know to try but no luck. I'm assuming they are gone for good but let me know if you know of something for me to try. Thanks!
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6 REPLIES 6
Sigma
Active Level 7
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‎11-10-2019 07:05 AM in 

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You can confirm they are gone by using a file browser.
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jhs39
Active Level 6
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‎11-10-2019 07:17 AM in 

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What kind of backup did you make? Physical? Cloud?
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Calder
Active Level 7
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‎11-10-2019 07:58 AM in 

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As a workaround, Settings -> Apps -> Gallery, Force stop, then Storage-> Clear cache, Storage-> Clear Data

Also, if you haven't already ... reboot the phone to maintenance mode and delete the Cache Partition, then reboot back into phone.

Be sure to report the issue.
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Toddman41
Active Level 7
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‎11-10-2019 09:41 AM in 

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I had the same issue on the 2nd version of the Beta update. I store my Pics on my micro SD card.

After the 2nd update my pics disappeared. Removing and reinstalling my SD card solved the issue for me.

No problems to date with 3rd beta update.
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jhs39
Active Level 6
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‎11-10-2019 12:51 PM in 

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Depending on your settings your photos might also be backed up to Google Photos, Samsung Cloud or both. Samsung Clouds backup of photos in the gallery includes a trash can with photos deleted in the past 14 days. Your pictures could be backed up there.
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SamsungUSABetaTeam
Community Manager
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‎11-11-2019 11:27 AM in 

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Please try below steps:

Settings > Apps > "Show system apps" in the top right corner,

  1. Select "Media Storage" > Storage > Clear data
  2. Select "Sec Media Storage" > Storage > Clear data

※ Note: The tag information added arbitrarily disappears but the original is preserved and other information is filled by reanalysis.

 

If issue persists, please send us an error report with screenshots from One UI Beta App (Beta Feedback -> Send feedback-> Error Reports -> "Select Category" -> Input frequency and Description" -> Send (Top Right Icon). We appreciate your help for supporting beta program.

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