iridecampy
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11-20-2019 07:12 PM in
Questions
I received a replacement phone via Samsung Premium Care because the ohone I was using during ths Beta had a hardware malfunction (under warranty). I aas told via the UI team that all I needed to do was to log in to the Members App as the beta was attached to my samsung account.
Found out, that the Beta is attached to IEMI number of the phone...NOT...the samsung sccount.
Any chance I can re enroll into the beta or am I out of luck?
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cjluhring
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11-20-2019 07:21 PM in
Questions
Sorry to hear that! Have you tried the Samsung members app to see if the beta banner is still there?
iridecampy
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11-21-2019 08:38 AM in
Questions
yes...no link there. womp womp
Toddman41
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11-20-2019 08:10 PM in
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Good luck
SamsungUSABetaT eam
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11-22-2019 12:27 PM in
QuestionsYou do not need to re enroll in beta. Please reach out to our customer service @ 1-800-726-7864 or online and let them know you had a device swap during beta program. They will help you change IMEI and continue beta program.
