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Original topic:

Secure Folder

(Topic created on: 10-15-2019 07:40 PM)
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Mamba73
Active Level 1
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‎10-15-2019 07:40 PM in 

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I downloaded this beta, And unfortunately now I cannot access my samsung secure folder on my Galaxy S10 plus. And i have files I need to access. It opens then closes. Anyone can help?
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7 REPLIES 7
cjluhring
Active Level 6
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‎10-15-2019 07:41 PM in 

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That's no good! Haven't had that problem myself.... Have you tried just clearing the system cache after installing the beta?
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Mamba73
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‎10-15-2019 07:44 PM in 

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yes I did. Same result
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Arithe_Ferrari
Active Level 8
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‎10-15-2019 07:43 PM in 

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you may need to wait for Samsung to address to fix on a later version of this app
Mamba73
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‎10-15-2019 07:43 PM in 

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This a bad situation
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cjluhring
Active Level 6
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‎10-15-2019 07:49 PM in 

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Backup the secure folder before the beta? Maybe try disabling it and restoring it??
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Arithe_Ferrari
Active Level 8
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‎10-15-2019 08:25 PM in 

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you should probably unenroll the beta program using Samsung smart switch on your PC and phone
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SamsungUSABetaTeam
Community Manager
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‎10-22-2019 01:27 PM in 

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Thank you for your feedback. If you have not already raised an error report for this issue, please send us an error report with screenshots from One UI Beta App (Beta Feedback -> Send feedback-> Error Reports -> "Select Category" -> Input frequency and Description" -> Send (Top Right Icon). We appreciate your help for supporting beta program.

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