chris7892
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11-28-2019 04:06 PM in
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I just got a replacement phone since I damaged my old S10 but can't find a way to install the Beta on it. Smart switch is missing some stuff in the backup transfer which I'm guessing is due to different Android versions. I still have my old phone and it's functional but with a cracked screen.
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Evron
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11-28-2019 04:08 PM in
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I'm not sure about that however maybe because the beta program is getting or is already filled up try contacting Samsung directly about that to see if they can walk you through the process
chris7892
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11-28-2019 08:07 PM in
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Using the chat in the Members app, the rep told me that my only options are to mail the phone in or go to a service center. My nearest service center is an hour away so I may be stuck waiting for the stable release unfortunately, unless anyone here has another suggestion.
Tel864
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11-29-2019 03:46 AM (Last edited 11-29-2019 03:47 AM ) in
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If you did get the update you might have to go through every update one by one. The only other way would be using Odin to flash the update if you could even find it. I wouldn't recommend that way anyway unless you've done it before since things could go wrong fast. If it were me and knowing we're close to a release I'd just wait.
SamsungUSABetaT eam
Community Manager
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12-03-2019 02:10 PM in
QuestionsThank you for your post. We appreciate your contribution to the Beta community.
