DJ20009
Beginner Level 2
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12-16-2019 05:38 AM in
Questions
The last 2 weeks or so I have been having trouble updating apps from the Google play store. One may start downloading but it never finishes downloading or installing. It doesn't matter of phone is on wifi, LTE, both, or airplane mode with WiFi on. The apps are just stuck.
Eventually within 2 days they seem to update, but I'm not sure under what conditions.
The same issue is occuring when I try to download a new app.
Samsung S10+ on mint mobile.
3 REPLIES 3
Tel864
Active Level 8
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12-16-2019 07:59 AM in
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Usually, clearing the cache and data of the Play app will fix that.
SamsungUSABetaT eam
Community Manager
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12-16-2019 02:49 PM in
QuestionsIf solution provided by @Tel864 doesn’t help, please send us an error report with screenshots from One UI Beta App (Beta Feedback -> Send feedback-> Error Reports -> "Select Category" -> Input frequency and Description" -> Send (Top Right Icon). We appreciate your help for supporting beta program.
R1478y
Beginner Level 2
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12-17-2019 07:56 AM in
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I have exactly the same issue as DJ20009. It tried to clear cache and data of the Play app and still does not work. I have put in a feedback via the One UI app.
