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Original topic:

unable to move files.

(Topic created on: 11-20-2019 05:05 PM)
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Wolfwood
Active Level 1
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I'm sure this is something simple that I'm missing. But since the move to the beta I have been unable to move files from one folder to another. What I am trying to do is move pictures from a default folder that a wallpaper app uses for saving to a phone background folder that I created on my SD card. This is something I had done easily from inside the photos app daily. I have tried photos (the folder isn't there), my files (just won't let me), and the files app (just won't let me) I am not getting a permission issue. If there is an option to move it is greyed out

Suggestions? 
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6 REPLIES 6
glocca
Active Level 2
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what is the app you are using to move files? I have the same issue with es explorer but Samsung file explorer works fine.
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AGB
Active Level 3
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I just tried after seeing your note and was able to move images from the internal memory to the SD card. Not sure why you're having a different experience
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Wolfwood
Active Level 1
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I have tried with the built in photos and files app. Both provided by Google. And by the my files app provided by Samsung
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Wolfwood
Active Level 1
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So to complicated matters I have downloaded the CX file explorer and am able to move the files. Not sure why I can't in the other apps
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Calder
Active Level 7
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I am able to Move files using Google Files, My Files, and Gallery.
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SamsungUSABetaTeam
Community Manager
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Please try clearing the system cache and rebooting your device.

If issue persists, please send us an error report with screenshots from One UI Beta App (Beta Feedback -> Send feedback-> Error Reports -> "Select Category" -> Input frequency and Description" -> Send (Top Right Icon). We appreciate your help for supporting beta program.

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