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Original topic:

Uninstall

(Topic created on: 11-14-2019 03:06 PM)
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Brewski
Active Level 2
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Questions
Does anyone know how to uninstall the beta? None of the features really work well enough to continue testing it.
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7 REPLIES 7
Rydah
Active Level 5
Questions
Hey there.

You'll need to unregister through the One UI Beta app.

After that, you'll need to connect to a PC/Mac and use Samsung Smart Switch to downgrade. All of this is detailed in the Beta FAQ that can be viewed in the Beta announcements section.

Let me know if you need more help or information.
HappyCamper
Beginner Level 2
Questions
Settings>About Phone>Contact Us>Go to One UI Beta>Settings>One UI Beta Program>Withdraw
SamsungUSABetaTeam
Community Manager
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Questions

How can I unregister from the One UI Beta Program?

To unregister from the beta program go to: “Settings > One UI Beta Program > Deregister” in the “One UI Beta” app.

- You will need to re-install (rollback) to the Samsung Official software that was being used prior to participating in this Beta program. This can be done with Samsung Smart Switch PC Version.

- Once the software is re-installed, the device will be reset and all data that was generated during the One UI Beta Program will be erased.

All data that was backed up before installing the Beta software can be recovered, however there may be limitations in recovering data that was created after installing the Beta software.

If you need assistance having your software rolled back to the latest approved version you can call us at 1-800-726-7864 and request the location to the nearest Service Center or go to Samsung.com and locate the Service Center in your area.

※ Please call the service center prior to visiting to ensure that you are able to bring your device before making a trip.

How do I rollback to my previous software during the Beta program?

- Download and Install the Samsung Smart Switch PC Version.

- Connect your phone to your PC > launch Smart Switch > Press “Downgrade” button to roll back to your previous Samsung approved software.

Geno71
Active Level 3
Questions
It's fine if you want out, but I think it's odd you feel like nothing is working right. Can you give any specific examples? To be honest it feels very smooth and stable to me. I actually expected more issues, but it's not all bad. I've seen official OS releases with more issues before.
Brewski
Active Level 2
Questions
edge lighting not working, gallery not opening, unable to set wallpaper and messages foreclosed too many times
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Geno71
Active Level 3
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This sounds bad, but no kidding, every single thing you mentioned works fine for me. Sometimes a factory reset may be needed, and we have to prepared to go there if we want to play with this whole beta thing. Try that.
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zvand
Active Level 3
Questions
Do a factory reset first (backup before). You will have to do a reset to downgrade, so you might as well do it first. I was using the beta on a 10+ with similar issues, and a reset fixed most everything. You might also want to try a cache partition wipe. that's won't wipe your data and can often fix issues.
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