IMEI incorrect

[HerryT]

Phone covered in Care+ but system said it doesn't exist,why

[scinex]

Try serial number instead.

[HerryT]

Still the sane

[scinex]

That's weird. Have you tried to use chat service?

[kevinhelee]

Your 2nd screenshot shows covered till 8th February 2026 though?

Edit: Ahhh you're trying to make a claim.