AlvinL
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04-21-2025 08:59 PM in
Samsung Members
Hello, is there a Samsung Family account ?
I've googled, it seems like only certain countries like US has this.
Just to confirm does Malaysia has this function?
If yes, please share with me how to do it.
PS: I'm using family link to control their google account
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oNeuNo
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04-22-2025 05:37 PM in
Samsung Members
Yes, Malaysia does support Samsung's Family Group feature. This allows you to create a family group, add members, and manage child accounts with parental controls. You can also use the Samsung Find app to share locations within the family group.
Since you're already using Google Family Link, integrating Samsung's Family Group can provide additional controls specific to Samsung devices.
For detailed instructions on setting up and managing a Samsung Family Group, please refer to the official Samsung guide:
- [Create a Family group with Samsung account options](https://www.samsung.com/us/support/answer/ANS10003684/)
Let me know if you need further assistance!
Since you're already using Google Family Link, integrating Samsung's Family Group can provide additional controls specific to Samsung devices.
For detailed instructions on setting up and managing a Samsung Family Group, please refer to the official Samsung guide:
- [Create a Family group with Samsung account options](https://www.samsung.com/us/support/answer/ANS10003684/)
Let me know if you need further assistance!
AlvinL
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04-22-2025 08:01 PM in
Samsung Members
Thanks for your reply, I saw this post as well.
I don't see "Family" under my profile.
Am I missing something ?
I don't see "Family" under my profile.
Am I missing something ?
oNeuNo
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04-23-2025 08:59 AM in
Samsung Members
If you're not seeing the "Family" option under your Samsung account settings, it might be due to your device's software version. The Family Group feature is available on devices running *One UI 6.1* or later. If your device is on an earlier version, this option may not appear.
To check your One UI version:
1. Go to *Settings*.
2. Scroll down and tap *About phone*.
3. Select *Software information*.
4. Look for *One UI version*.
If you're on One UI 6.1 or later and still don't see the "Family" option, try the following:
- Ensure your *Samsung account* is properly set up and you're signed in.
- Update your device to the latest software version available.
- Restart your device to refresh the settings.
If the issue persists, consider reaching out to [Samsung Malaysia Support](https://www.samsung.com/my/support/) for further assistance.
To check your One UI version:
1. Go to *Settings*.
2. Scroll down and tap *About phone*.
3. Select *Software information*.
4. Look for *One UI version*.
If you're on One UI 6.1 or later and still don't see the "Family" option, try the following:
- Ensure your *Samsung account* is properly set up and you're signed in.
- Update your device to the latest software version available.
- Restart your device to refresh the settings.
If the issue persists, consider reaching out to [Samsung Malaysia Support](https://www.samsung.com/my/support/) for further assistance.
