For peace of mind we offer a manufacturers warranty on all our products. This content will guide you how to self check warranty period.
For more manufacturers warranty information please visit here .
Important note: This process is for MALAYSIA Mobile Device only.
How to check my warranty period?
Important note: The process is available for MALAYSIA Mobile Device only.
- Check through SMS
1. Check your IMEI number through *#06*
2. Type PC <space> IMEI number and send it to 62002
3. You will receive message as below.
If the warranty period is wrong, how to change the warranty date?
- Register through sending email with purchase invoice
Important note: The registration process will take 1 week to proceed. (For Malaysia only)
You can send your register request to ewarranty.sme@samsung.com.
1. Full Name
2. Contact Number
3. I/C Number
4. Address/Location
5. Model Code
6. Serial Number
7. IMEI Number
8. Prove of Purchased ( Snap and attached to email ) & Date of Purchased.
What if i lost my purchase invoice?
We understand customer might accidently lost the purchase invoice however purchase invoice is the most accurate evidence for the warranty verification. Without hardcopy purchase invoice, Samsung Service Centers will based on e-warranty register date and production date to check the warranty period.
We would encourage customer back to point of purchase to request for invoices copy. Customer also can register product and invoice in At Your Services to prevent purchase invoice lost.
If you encounter any difficulties while checking for your warranty information. Please contact our Live Chat or Malaysia Careline 1 800 22 8899.
