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Original topic:

S24 preorder experience

(Topic created on: 02-01-2024 02:19 AM)
167 Views
daifukuuu
Active Level 1
Options
Samsung Online Store
I registered for the $88 preorder voucher but never received it. In my rush to preorder the S24, I forgot about the voucher that I didn't receive. 

At the point in time when I was preordering, Samsung's website showed that the MasterCard $100 off promo was still ongoing but I couldn't apply it either.

After placing my order, I called Samsung and their CS explained that the MasterCard promo was fully redeemed but website wasn't updated. They couldn't explain why I didn't receive the $88 voucher though. Lol. 

They asked me to cancel my preorder and re-preorder again. Lol. But I applied a trade-in and the IMEI would taking a few working days to unlock, which would make the bonus Samsung reward points promo expire. 

Eventually, I forgo the $88 voucher and MasterCard promo. What a bad preorder experience with Samsung, once again.🙄
3 Comments
kchew
Active Level 2
Samsung Online Store
Daifuku automation company? Lol
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daifukuuu
Active Level 1
Samsung Online Store
Oh, it's dondondonki daifuku. 🤤
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soundscape
Active Level 3
Samsung Online Store
Their website is indeed buggy.. but they are not going to admit it.

See my case here
https://r1.community.samsung.com/t5/samsung-online-store/beware-if-you-are-using-shop-app-with-educa...
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