Can't Complete Registration issue

[cook1e]

My device (Galaxy A31) can linked my HLB debit card and I had to delete card before switching device to Galaxy S10. After filling card information on my new device and it shows error (below). How do I fix this issue? Ps: Do I have to contact Hong Leong Bank for reset digital token?

[WinnieC]

Yes. Based on your image, you should contact Hong Leong Bank for the issue. Some bank might need you to contact them and some might not. I tried few years back without contacting the bank that time and it work (Citibank). 

Just in case you need:

1) Make sure you remove/ delete your card details from your old device on your Samsung Pay

2) Logout Samsung Pay from your old device. Make sure your old device do not have your card details 

3) After logout, you can try scan your card on your new device and do all the settings

4) If no luck, you have to contact Samsung and your bank for more details

For more details, you can refer to Samsung Pay website below:

https://www.samsung.com/my/samsung-pay/frequently-asked-questions/how-it-works/

[nazzzz]

yes, contact your bank issuer for digital token reset.

[cook1e]

I already contacted to the bank. They said The Digital Token has been reset but the issue still not solve.

[khai420]

Same with me..i called maybank already 3day..still unable to add my card

[WinnieC]

Since you have reset your digitalised token,

Did you also check on your Samsung Pay on your older phone too? Make sure the details there is clear. On your new phone, go to Samsung Pay application settings and go reset application and choose my older phone. Once you done, you should be able to register your credit card.

[cook1e]

Samsung Pay for old device already reset since 2 weeks ago. In my opinion, only Samsung Pay customer support may help me by this issue.

[tball]

Yes, thanks so much WinnieC, after jumping thru multiple hoops including deleting the Citi visa card from the older s20 ss wallet, it somehow still hung when trying to reactivate on my newer s22. Apparently delete and remove are very different based on Citi's needs.  USAA Visa had no problem. Calling the visa-issuing co only met with ongoing frustration. If only Samsung had suggested both contacting the issuing company and using the wallet app to remove from other devices, it would have saved a lot of time and frustration!

[WinnieC]

Sure, you can try contact them by call or chat support. 

Hope they will solve it asap for you.

[cook1e]

May I know what's the Samsung Pay email support? I already contacted to Samsung agent via call. He said Samsung Pay Team will handle it.