It sounds frustrating—this is a fairly common issue with Samsung Wallet activation, especially when dealing with Malaysian banks like Public Bank. Here are a few steps you can try to resolve it:
1. Ensure phone number/email is correct – Double-check that your registered mobile number and email with Public Bank are correct and active for OTP (One-Time Password) delivery.
2. Allow SMS permissions – Go to Settings > Apps > Samsung Wallet > Permissions, and make sure SMS and Phone permissions are allowed.
3. Switch to mobile data – Some OTPs don’t come through properly when on Wi-Fi. Try switching to mobile data before requesting the code again.
4. Clear cache – Clear the cache and data for Samsung Wallet, then restart the app and try the card setup again.
5. Time sync – Go to Settings > General management > Date and time, and make sure “Automatic date and time” is enabled. OTPs often fail if time settings are off.
6. Contact Samsung support – If you’ve already reset the card with the bank, and still nothing comes through, it may be a Samsung Wallet-side issue. Reach out via the Samsung Members app or their hotline.
If none of that works, I recommend temporarily trying the card with Google Wallet to check if the issue is specific to Samsung Wallet.
