Thank you for reaching out to us on the matter. We sincerely apologized for the experience you had.
Rest assure we will escalate your matter to the respective team for feedback and shall revert once we receive an update.
In the mean time, you may check on your connectivity. You can also reach our Customer Service via Live Chat or Call directly under the "Get Help" tab in Samsung Members app.
Once again, we thank you for your support we appreciate your patience and understanding.
....to the best of my knowledge, eventhought your cellular phone do not have a data connection there should be no issue coz I did tried before.....or You forgot to activate your NFC..on your cellphone
....during verification with your thumb print, face reconition or iris authentication...the above page will appear for 30 seconds for you to tap your mobile phone to the merchandise card reader if you need to prolong the time after 30 seconds you have to touch the page and another 30 seconds time will be granted for you to tap and make a successful payment....
