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Original topic:

samsung pay

(Topic created on: 02-26-2021 01:24 AM)
322 Views
hakimhashim89
Beginner Level 2
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‎02-26-2021 01:24 AM in 

Samsung Wallet/Pay
Why everytime I pay using samsung pay NFC i didn't get points?

5 Comments
YehWolf
Active Level 4
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‎02-26-2021 01:54 AM in 

Samsung Wallet/Pay
No idea but it seems to work fine for me
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hakimhashim89
Beginner Level 2
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‎02-26-2021 01:58 AM in 

Samsung Wallet/Pay
everytime i pay dont receives any points
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khtannnnnnnnnn
Expert Level 5
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‎02-26-2021 07:42 AM in 

Samsung Wallet/Pay
Have u signed up for samsung rewards yet?
CYA51s
Active Level 7
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‎02-26-2021 07:59 AM (Last edited ‎02-26-2021 08:01 AM ) in 

Samsung Wallet/Pay
did you check with the CS regarding this matter ?
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MOD_2
Active Level 10
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‎03-02-2021 01:59 PM in 

Samsung Wallet/Pay

Dear hakimhashim89,

 

This is moderator from Samsung Members Community.

Sometimes the transaction notification did not come to the phone so the reward point is not coming together. It could happen due to master card server issues.

 

Please allow us to advise you send email to careline with below attachments.

Our Samsung Support team will check the transactions.

 

1. Screenshot from Samsung Pay --> card details --> Transaction history

2. Screenshot from Samsung Pay App --> Samsung Rewards --> View more

3. Purchase proof - we would prefer credit card receipt because it consist of card info (last 4 digits)

4. Samsung Account email (Samsung pay --> Settings)

 

 

Please send to our careline  https://www.samsung.com/my/support/email/

 

 

Thank you.

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