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Original topic:

Always On Display Error

(Topic created on: 10-15-2019 11:50 PM)
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guevaraalex15
Active Level 3
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I suggest that samsung takes a look into the AOD, I know not everyone is having this issue but a large number of people are having an issue where the Always On Display is causing the device to crash and reboot itself, I've had this issue many times, at first I thought it was just charging issues and samsung responded already telling me to wipe cache partition but that didnt work. I went through each individual setting to test and had the same result until finally I turned off the AOD and my phone has not rebooted nor froze which makes me think that theres a bug affecting the AOD which is causing the whole device to turn off. 
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5 REPLIES 5
BillyxAllen
Active Level 6
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Did you wipe the cache partition or did you wipe the apps cache?
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guevaraalex15
Active Level 3
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the cache partition
SamsungUSABetaTeam
Community Manager
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If solution provided by @BillyxAllen doesn’t help, please send us an error report with screenshots from One UI Beta App (Beta Feedback -> Send feedback-> Error Reports -> "Select Category" -> Input frequency and Description" -> Send (Top Right Icon) . We appreciate your help for supporting beta program.

BillyxAllen
Active Level 6
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You stalking my replies now? 🤔😂

jk! keep being diligent 😋
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guevaraalex15
Active Level 3
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I did that already just hopefully waiting for the next update or some more advice on what can be done
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