I have encountered issue with my Galaxy S21 FE 5G smartphone following a recent software update.
After the update, 2 persistent vertical lines has appeared on my phone's screen. These lines just suddenly appeared on my screens within a day.
Went to Samsung customer service center but they refuse to replace the screen for free. I need to pay in order to get the issue fix which is very UNFAIR as my phone was well taken care of (less than 2 years) and this issue was actually due to Samsung software/hardware !!! The screen replacement fee is very costly and only for one month warranty which put me on hold.
I am very DISAPPOINTED with their service and also felt annoyed why other customers able to get their screen replaced for free which is VERY UNFAIR to us.
Would appreciate if Samsung team look into this matter URGENTLY and get back to me ASAP.
If Samsung team is unable to solve my problem, this will be my FIRST & also my LAST Samsung phone(phone bought on July 2023).
Hi, same pb here. Team Samsung for decades and extremely disappointed with their vicious way of pushing the sale of the S21 on discount on Paris saying it is a very good phone to end up less than 2 years after with 2 lines on my screen . Mine too has been very protected from day one , is in a 360° case and I defies them to find a scratch.
That event made me decide that my next phone won't be Samsung unless they do a gesture warranty finished or not it's a matter of doing it right by your customers.
