Original topic:

A54 turning off after 2× zoom on camera

(Topic created on: 10-26-2023 02:25 PM)
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rakishi
Active Level 1
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Support
My phone keeps turning off when I use the 2× zoom and sometimes while adjusting brightness on the same zoom level while taking pictures of bright scenes.
So far, it has only been happening using the 2× zoom and adjusting brightness. 
 Im on the latest update (The second update of September).
 I have cleared camera data and cache multiple times and the issue still persists.
The issue is not due to any third party app as I have checked using Safe Mode and the issue still comes up.
 Any advice or tips on how to fix this issue? 
 Does anyone else face such issues?
13 Comments
rakishi
Active Level 1
Support
Alright thank you. Let me give it a try!
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rakishi
Active Level 1
Support
Update: it still happens lol. At this point I'm at the cusp of giving up haha.
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kevinhelee
Active Level 6
Support
I think you should take it to the service center and try it out on a demo unit in the store to see if it happens. (all A54 should still be under warranty) - since less than a year since launch

Unfortunately, don't think there's much else can do apart from
1. Not using the feature that triggers it
2. Attempt a hard reset with no guarantees and alot of restoring
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lejin2000
Beginner Level 2
Support
Happen even with the latest update . Something to do with RamPlus after turn off seem less
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