rakishi
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10-26-2023 02:25 PM in
Support
My phone keeps turning off when I use the 2× zoom and sometimes while adjusting brightness on the same zoom level while taking pictures of bright scenes.
So far, it has only been happening using the 2× zoom and adjusting brightness.
Im on the latest update (The second update of September).
I have cleared camera data and cache multiple times and the issue still persists.
The issue is not due to any third party app as I have checked using Safe Mode and the issue still comes up.
Any advice or tips on how to fix this issue?
Does anyone else face such issues?
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rakishi
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11-01-2023 06:11 PM in
Support
Alright thank you. Let me give it a try!
rakishi
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11-01-2023 06:39 PM in
Support
Update: it still happens lol. At this point I'm at the cusp of giving up haha.
kevinhelee
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11-04-2023 02:01 PM in
Support
I think you should take it to the service center and try it out on a demo unit in the store to see if it happens. (all A54 should still be under warranty) - since less than a year since launch
Unfortunately, don't think there's much else can do apart from
1. Not using the feature that triggers it
2. Attempt a hard reset with no guarantees and alot of restoring
Unfortunately, don't think there's much else can do apart from
1. Not using the feature that triggers it
2. Attempt a hard reset with no guarantees and alot of restoring
lejin2000
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11-05-2023 05:40 PM in
Support
Happen even with the latest update . Something to do with RamPlus after turn off seem less

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