I had recently went to a customer service center in Vivo city(Singapore) to repair a minor Crack on the screen, with the expectation of a 50% out of warranty discount as due to being Samsung Care+ member (as shown in the screen shot from Samsung member app) as well as the Samsungcareplus webpage. However the customer service agent was saying that it was a error on their display and it is suppose to be extended warranty instead of Samsung care plus.
Beside that, the customer service was rude in the whole process.
Firstly when I arrived 5min before the appointment, and went to his counter when he is free and available, he point me to the kiosk machine for a ticket. Where by after the session in my Samsung App it was stated as no show even though I'm there.
Secondly he requested me to have my phone exit from the maintenance mode before he is going to check the status of my phone. Which I do not agreed. And demend an explanation. And the customer agent was rude and told me that maintenance mode do not have passcode. So please change to normal mode that have passcode(??, isn't that suppose to be the design of maintenance mode?, just have access to all basic function).
Thirdly the customer rejected to check my phone when I ask him to carry on the check in maintenance mode.
And what I'm furious about is afterward their "Higher management" called and mention that it was their display error? I am only eligible for extended warranty and not Samsung care plus. But then it had been showing I had samsung care + for over 8 months since the day of my purchases. Now when I need samsung care +, they basically do not care.
Overall to conclude, Samsung is not a have customer service team. They only have a customer blaming team.
Regards
A highly unsatisfied customer.
