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Original topic:

Disappointing flip/fold phone battery issue

(Topic created on: 10-20-2023 09:06 AM)
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LunaGalaxy
Beginner Level 2
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Support
Hi all.

On Sept 2023, i just fixed my flip 4 phone due to battery issue. The phone auto power off after flipping in. I can only keep it open. So fustrating issue. The phone is still within 1 year warranty so luckily the repair is free. 
Yesterday, 19 Oct 2023, my husband fold 4 phone is experiencing the same issue as well! Or should i say his is much worse. As of now, he cannot charge his phone or even switch on at all. When he attempts to charge his phone, it keep prompting "Charging paused as phone temperature is too low". What is this nonsense?! Super horrible issue that needs users like us to send in for repair. 
Flip/fold phones needs to send in for repair less than a year is unacceptable. It causes inconvenience to the users and lack of trust in the model itself.
Can Samsung look into this issue? Will this issue happen again after the repair?

Thank you
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1 Comment
Soundar
Active Level 4
Support
Is it OK now? I got the same issue. Nobody responded to you in this app?
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