Original topic:

Extend Unlock- Nothing is happening after pressing in.

(Topic created on: 12-30-2024 07:19 PM)
222 Views
juliantehck
Active Level 1
Options
Support
Hi, I've been trying to edit my extend unlock, but realized that it's jammed/bugged and I can't enter the settings. I've attached the screen recording below for reference tot he problem.
5 REPLIES 5
Amir_13
Active Level 9
Support
Just exit and try again
0 Likes
juliantehck
Active Level 1
Support
Been trying multiple times and restarted the phone too.
0 Likes
Amir_13
Active Level 9
Support
To me reset password again
0 Likes
juliantehck
Active Level 1
Support
Tried disabling and resetting my password, still doesn't work... 🥹
0 Likes
Samsung_MY
Community Manager
Options
Support

Hi @juliantehck,

You can try to reset all settings in your device if this persist, and a last resort of resetting the device entirely.

Do also lodge a feedback form via the Members app > Diagnostics for our tech team to check it out, alternatively you could also reach out to our service centres nationwide >> https://www.samsung.com/my/info/contactus/ 

Hope this helps!

0 Likes