Having trouble with your Samsung Home Appliance?
Samsung harness the latest technologies for optimized consumer convenience. Visual Support service is a more personalized form of customer support where a consultant is able to provide advice based on actual visuals of the affected product provided by the user.
Easy and intuitive to use, you just need to call to our Samsung Careline (Malaysia) - 1 800 88 9999 to request for visual support. Our Careline consultant will then send a URL link via SMS message to you which launches straight into the Visual Support permissions process – there is no need for customers to download a separate application.
Once the customer has granted Visual Support secure permission, the consultant on the other end of the line will then be able to analyze the product as seen directly through the customer’s camera. This enables the consultant to more accurately assess the situation, request more information from the customer and guide them forward with specific measures.
Cheers!
