For a device that is always there for you, support is always here. Samsung offers seamless, trouble-free service for Galaxy customers with always-on support through the Samsung Members App and our 24/7 helpline.
Click on “Support” for the various support services.
- Appointment booking service
- Product Registration
- Warranty information registration
- Diagnostics test
- FAQ for devices
- Quick access for Live chat
- Quick access for remote support
- Quick access to feedback device issues
- Error report system log file
- Quick access for Careline service (24 hours, 7 days a week)
- Service Centre location
Appointment Booking Service
Skip the queue by booking an appointment with us before visiting our Samsung Service Centre.
Check out the step-by-step guide here:
https://www.samsung.com/my/support/mobile-devices/book-an-appointment/
Product Registration and Warranty Information Registration
To register your Samsung Products, you can now access it conveniently on your Samsung Members App on your Samsung Device. You are able to register your products through QR code, WiFi, barcode with IMEI or the Serial Number.
Check out the step-by-step guide here:
Diagnostics Test
The diagnostics feature on the Samsung Members app can provide a self-diagnosis and can analyze more than 24 different features and functions of your phone, including Battery, NFC, SIM card, Mobile network, Sensor, Speaker, Camera, Touch screen, Wired headphones, Face Recognition, Bluetooth etc.
Check out the step-by-step guide here:
FAQ for Devices
Discover frequently asked questions in one click.
Quick access for Live chat & Remote Support
Having trouble finding time to contact our Helpline? Try using our Live Chat service for real-time chat support to accommodate your needs! If our Call Helpline and Live Chat services did not solve your problem, try using our Remote Support with tech experts on standby to solve your problems through your own devices.
Quick access to feedback device issues
Feel free to send us any additional questions or feedback. Be sure to be specific and provide details such as how frequent, how the issue happened. You will receive our response with a push-notification.
Error report system log file
When you find a software malfunction yet have no time to visit the service centre, send us the log file through an error report. We will further assist and reach out to you.
Quick Access for Service Centre location and Careline Service (24 hours, 7 days a week)
If there is a problem with your Galaxy, you can always contact our 24/7 Helpline, available from anywhere, at any time for immediate assistance on device-related inquiries.
You always have your phone, so we always have your back.
Samsung Members ‘Get Help’!
Select your method and enjoy the seamless, trouble-free service,
now available 24/7!
