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Original topic:

Phone wont recieve updates

(Topic created on: 02-08-2023 08:10 PM)
Active Level 2
Hey i just wamma ask why my phone dosent recieve software currently using samsung galaxy s9 plus and the last software update was 1 year ago and after that a few months later it cant recueve updates the last software was android 10 and the security patch level was march 1 2022

Hello ckpogimaster,

Thanks for reaching to us here wondering why your well-loved Samsung Galaxy S9+ doesn't receive an updates since a year ago.

Your Samsung Galaxy S9 + was released in March 2018 with Android 8.0 (Oreo) OS and is upgradable to Android 10, One UI 2.5.

And Samsung has committed that select devices launched in 2019 or later will be supported with firmware security updates for a minimum of four (4) years following their global launch.

Monthly, quarterly, and biannual firmware security updates will include patches for Android OS-related security issues released by Google as well as patches for Samsung-specific security issues. 


For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below. 

Or our Samsung Customer Care direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!
Stay safe and have a nice day ahead! Thanks for contacting Samsung.



Active Level 2
Oh so thats why....thanks for helpimg me