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Original topic:

Run a Self-Diagnostic Check on Your Device

(Topic created on: 05-31-2022 04:10 PM)
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Samsung_Ryan
Community Manager
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Support

Check the status of your device with the Samsung Members app Diagnostic tool. You can select the individual categories you would like to diagnose or run a complete diagnostic check. After the diagnostic is completed, you can select the corresponding icon to see the results and status of your device. Follow the steps below to start your diagnostic check. 

 

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 Step 1. Open the Samsung Members app and tap “Support”.

 

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Step 2. Tap “Phone diagnostics”.

 

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Step 3. Tap “Test all” to start Diagnostics.

Follow the on-screen instructions to test the performance of your smartphone. You can skip some parts of the process and return to them whenever you want. If you want to review a specific function of your smartphone, simply tap on the icon to begin the test.

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