I woke up this morning, turned on my mobile only to see a full white screen (It was working perfectly before I switched off my mobile last night). Did a restart on it but issue persisted. Seems like a global issue here. Kindly refer to link at the bottom.
Good morning, Pradeep, I have booked an appointment. By the way, what is this thing about S20 series that has this particular issue with screen turning all white not only locally but globally? Is Samsung not going to look into this matter to avoid a mass recall of these mobiles to avoid losses, is that it? And make us consumers pay for the replacement screens?
I went to the Service center yesterday and the customer service officer told me straightaway away that a screen replacement is needed. Cost? $334.20 without labor charges.
Why should we consumers be made to pay for a manufacturer's defect? This S20 series issue is a global issue that Samsung is pretending that it is not a Samsung issue but the consumers' instead of doing a product recall.
We regret learning of the inconvenience that you have encountered due to this issue. Pertaining to this matter, kindly be informed that all products from Samsung Singapore go through various stages of quality checks before being qualified to be sold in the market.
Regrettably, we don't practice on waiving off the labor charges. This is to maintain consistency in applying our repair policies equally to all our valued customers such as your good self. We appreciate your patience in regard to this matter and your cooperation is highly appreciated.
However, we may suggest you to bring the device to an alternative service centre and kindly request the technicians to perform a thorough evaluation. We append the following information to assist you in locating our service centres.
