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Original topic:

Singpass security compromised warning after screen replacement

(Topic created on: 08-23-2023 11:28 AM)
1071 Views
nomorizero
Active Level 3
Options
Support
I have recently had my screen replaced for my Fold 4, the repair was quick but after receiving the replaced unit and when I'm reinstalling my apps. In particular the Singpass app,I have the warning message of "Device not meeting compatibility requirements":

"Device may not meet compatibility requirements

This device may be running an unrecognized version of Android, may have an unlocked bootloader, or may not be certified by the manufacturer.

This can cause the secure key storage module to fail and prevent the app from being set up properly."

Is this due to a missing step of forgetting to re lock the bootloader after the repairs? I'm skeptical about the security implications here and this makes the repair process really unprofessional... Samsung support please help to advise how do I move on from here, I'm not very convinced about the security of my repaired device now...
2 REPLIES 2
7Saac
Beginner Level 3
Support
Having the same issue, had my back glass replaced now i cant setup my singpass. Error code 83-t991
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nomorizero
Active Level 3
Support
This should be them unlocking the bootloader to repair, and without locking it back once the repair is completed... Quite unprofessional honestly...
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