nomorizero
Active Level 3
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08-23-2023 11:28 AM in
Support
I have recently had my screen replaced for my Fold 4, the repair was quick but after receiving the replaced unit and when I'm reinstalling my apps. In particular the Singpass app,I have the warning message of "Device not meeting compatibility requirements":
"Device may not meet compatibility requirements
This device may be running an unrecognized version of Android, may have an unlocked bootloader, or may not be certified by the manufacturer.
This can cause the secure key storage module to fail and prevent the app from being set up properly."
Is this due to a missing step of forgetting to re lock the bootloader after the repairs? I'm skeptical about the security implications here and this makes the repair process really unprofessional... Samsung support please help to advise how do I move on from here, I'm not very convinced about the security of my repaired device now...
2 REPLIES 2
7Saac
Beginner Level 3
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12-08-2023 08:16 PM in
Support
Having the same issue, had my back glass replaced now i cant setup my singpass. Error code 83-t991
nomorizero
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12-13-2023 07:01 PM in
Support
This should be them unlocking the bootloader to repair, and without locking it back once the repair is completed... Quite unprofessional honestly...
