I am experiencing difficulties in locating my device. The feature used to function properly, but it is currently not working. Conversely, my other device is also unable to locate my device.
It is important to note that no changes were made to the devices or their settings. The only potential change that may have occurred is the recent software update.
Anyone encountered above issue and managed to fix it?
We're sorry you're facing this issue. you can actually use our Smart Tutor app on your device which would allow us to remotely access it to help with the troubleshooting. Please call our Samsung Customer Service hotline at 1800-726-7864 and let our experts know that you would like to use the Smart Tutor service.
