Original topic:

Galaxy Watch Active 2 Back Case Drop Off Unexpectedly

(Topic created on: 12-04-2021 09:20 PM)
597 Views
cu2nine
Active Level 1
Options
Wearables
The back case drop off unexpectedly. Can I just stick it back again? Still have water resistant capabilities?
11 Comments
cu2nine
Active Level 1
Wearables
It seem some owner has experienced this issue before me.20211204_210508_75241_1638623111.jpg
vyan1105
Active Level 9
Wearables
Is that urs ?
cu2nine
Active Level 1
Wearables
Yup. Of course.
0 Likes
vyan1105
Active Level 9
Wearables
Waaaa it's better to go svc help u put it back 😂
Anonymous
Not applicable
Wearables
Ok
0 Likes
Wearables
Better send to the nearest Samsung Customer Center to fix it back .. now very easy dy ..jus using the Samsung members app , we can make an appointment .. i think won't be very expensive one ..u can ask the online customer services the price 1st 😀 hope everything go smooth ya ..🤞🏻SmartSelect_20211205-114324_Samsung Members_168779_1638675804.jpg
DavidLee1999
Active Level 6
Wearables
Did your watch get overheated sometimes? Usually this occur when the watch/phone gets heat up too much causing the glue not solid anymore
cu2nine
Active Level 1
Wearables
Always on wrist or on the wireless charger.
0 Likes
DavidLee1999
Active Level 6
Wearables
Two things, one probably you sweat a lot which then will cause the glue become soft, second maybe overheated when charging, the glue turns out soft. These are the possibilities la, as I can see the watch has remaining glue on it which obviously is glue previously, but if you are still under warranty, better go service center now to fix it :)