Original topic:

Issue with the Band that Ordered with the Pre-Order

(Topic created on: 09-21-2021 12:52 PM)
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CLum
Active Level 3
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Wearables

Hi Samsung, I've preordered the Milanese Watch Band together with the Watch 4 Classic 46mm. Unfortunately the band does not fit at all into my new watch. I've been trying to get it fix as my idea was to get it together with the stainless steel band which fit my personality or lifestyle much better.

Since I receive the goods on Saturday, I've been trying to get help from ALL AVENUE! Spoke to the technician in your so called Samsung Experience Store in Midvalley, they passed me to another so called Accessories Distributor in Cheras. Went there, they require me to obtain the original invoice which you guys does not provide for online purchase! Sent several e-mail to the respective SBT Support Team, they told me other story which the "order acknowledgement" which could save me a day of hassle. The story doesn't end here, I then inform them on regards of the reply from SBT Support Team and the Cheras distribution team forward my e-mail to the respective team. Not long after they replied me that it was my mistake that it is stated clearly there the serial number of the watch was not match with the serial number of Watch 4 Classic 46mm. 

I'm so disappointed now, as I feel that the customer service team is not looking in the matter but they are just looking for excuses and pointing finger saying it's the customer fault. I'm not working in Samsung, how could I know and be able to rectify serial number while buying! It is ridiculous and irresponsible for such an big establishment to look for faults! 

Thank you Samsung for such an pleasant experience. I suggest the people from the Samsung Community to not PRE-ORDER anything as we are just the lab rats to identify the possibility of system issues, and if anything happens no one knows how to handle it and customer service would not care. 

17 Comments
CLum
Active Level 3
Wearables

Confirm that can't change. Their customer service just reply me this 😡

 

CLum_0-1632328855261.png

 

 

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JianYu
Active Level 5
Wearables
Rip your money
YH-lo
Active Level 5
Wearables
They got reply you what solution to the problem? Seems like 4days later and no solution yet.
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CLum
Active Level 3
Wearables
No wei.. i gave up ady
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YH-lo
Active Level 5
Wearables
Sienzz.. jibai samseng left us preorder guys in the cold. Far.k samsung man.. no more preorders ever for me for life.
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CLum
Active Level 3
Wearables
Yea.. no reply from them ever since, I just sent another email to them last Saturday.. they sweep under the carpet liao..
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YH-lo
Active Level 5
Wearables
Betui betui pu.ki mak.. need email samsung hq korea. Not hq msia.
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YH-lo
Active Level 5
Wearables
Samsung conlanfirm sweep the issue under the rug.clipboard_image_1635215967859_1635215967859.jpg
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