Before sending my watch over for repair, they told me I'll be responsible for the diagnostic fees (¥6,200 or & $55) if I don't want to get it fix.(Which makes sense to me )
Now, they're saying I have to pay the for the repair costs (¥9,000 or $85) plus diagnostic fees(¥6,200 or & $55) if I want to go with the repairs. Which comes up to (¥15,000 or $140).
I then tell them, the diagnostic fee should be taken out because I want to get my watch fixed and also reminded them of wasn't explained to me prior to sending my watch over to them.
I even have them on recording apologized to me for not explaining everything clearly, especially for not telling me the diagnostic fees will be added to the repair cost😂😂😂
DEAR SAMSUNG, YOU HAVE TO BE RESPONSIBLE FOR THEIR MISTAKE. DON'T BLAME ANYONE ELSE.
It's been few days of going back and forth, and now they're telling me (In Japan, everyone has to pay for the diagnostic fee regardless if they want to fix it or not) 🤔🤔🤔
I have been in Japan for 10 years and this is the first time this happened to me..
Just bring my watch back if you don't want to fix it...
Hello. In Japan, the diagnostic fee should be paid regardless of whether or not it is repaired. Because you used staff's time for the diagnosis. So they were not doing wrong correspondence. There were cultural differences with them and your opinion should be respected. However, I think it is better to pay this time. "When in Rome ,do as the Romans do" It's a shame I wasn't able to help you on this occasion.
If they agree it, I don't think you have to pay. However,if not,you have to pay it. It is because,you already received the service. ↑This is just my personal opinions.
