I'm actually having a problem with the front camera, where it doesn't recognize my face in various lighting conditions where I actually see it. The S10+, A52, and S22 Ultra can recognize me even in the dark, so what's the problem with the S24 Ultra?
First of all, we apologize for any inconvenience caused.
In order to analyze the exact cause, please run the Samsung Members app right after the problem has been reproduced or access the link below, select a category and check 'Send system log data', then send us with the detailed symtoms. We will respond after confirmation.
※ Shortcut link for sending error: https://bit.ly/33WO9d8 ※ When extracting device logs, please be sure to check the ‘Log transfer complete’ notice at the top before exiting.
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