On Thursday, October 20, I went to the technical service on site. I was attended by an executive, I told her that I had recently bought the s22 ultra, that the screen was broken and what interested me most in doing the repair there was that the warranty be maintained (the phone must be approximately 6 months old) she told me He said if it stays as long as you do it at an authorized service. I also made this query at the local Samsung of Costanera Center, they told me the same thing. well, then they gave me a price per review (12 thousand pesos if I'm not mistaken) and then they told me that they would send me a quote. this came out almost 300 thousand pesos, I checked on the Samsung website there was a special discount that the executive at the local technical service did not mention to me... ideally it would be that being on site they would take the discount. Well, since all this process, 3 weeks have passed and seeing on the Samsung service order page it indicates even only with an assigned technician but it does not tell me anything else, nor have I had any email with information on how the process of the repair. and by the official media they have only given me that they have alerted special cases with the folio: 6403029328 nothing more. I was missing that the executive who assisted me said that this repair would take approximately 5 to 7 days or less since it was a premium equipment
sorry but use translator I write in this forum to be able to take a superior in samsung so that they can see my case in Chile and also improve the service.
