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04-07-2020 10:40 AM in
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04-07-2020 10:43 AM in
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04-07-2020 10:50 AM in
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04-07-2020 10:49 AM (Last edited 04-07-2020 10:49 AM ) in
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04-07-2020 11:11 AM in
Galaxy AHave you been able to try and add the fingerprint while your phone is in safe mode? You can get your device into safe mode by following these steps:
-Hold power button until the 3 options of power off, restart, and emergency mode appear
-On-screen tap and hold on the power off option until it changes to safe mode
-Select safe mode and the phone will reboot into safe mode
-Once in safe mode try to re-add the fingerprint
If this does not help its possible that it is an issue with the latest software. Please contact 1-800-Samsung to find your nearest service center to have the device inspected for software and hardware issues.
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04-30-2020 11:13 PM (Last edited 04-30-2020 11:13 PM ) in
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04-07-2020 11:16 AM in
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04-07-2020 11:20 AM in
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04-07-2020 11:44 AM in
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04-30-2020 11:05 PM in
Galaxy A