3:4 48MP on Galaxy A03

[Javerous_McTrefvex]

I encounter some error on my devìce, the camera is not function smoothly, when i go to camera and select 3:4 48MP. And click the shutter button, the photo save faster, but when i click the screen to focus the cam to object, the shutter is function but not saving some photo i captured, it vibrate only but no photo save at my galery. i get this problem when i update to One Ui 4.1. until One UI 5.0. I dont know if its normal or not. But i hope this problem will fix😊 

[Obviou_sly]

Reset and clear camera cache. Switch off device then restart.

[EllisKai]

Does it happen only on one mode?
Does it show any picture being saved after taking it (like in the attached photo)?

[TeamGalaxyRene]

Hello JaveMc,

We are sorry to hear about your experience with the recent updates on your Samsung Galaxy A03 having issues with the camera not functioning smoothly, and we apologize for the inconvenience it caused you.

Being used to our beloved Samsung Galaxy device and feeling that something unusual is happening, I will get anxious too. But don't you worry; we are here to assist, guide, and offer solutions to restore your device and make it run as smoothly as possible.

Before you try out the recommendations below, be sure to check if your device's software and related apps (Camera) are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

If that doesn't work, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Camera".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

You can also try to clear the cache and data of your device's camera.

Clear Camera Cache and Data.

Settings > Apps > Camera > Storage > Clear Cache > Clear Data

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[TeamGalaxyDD]

Hey JaveMc,

Sounds frustrating! Let me help you out.

Sometimes, an update may cause a few things about your phone to start acting wonky. We recommend clearing your cache or wiping the cache partition entirely to ensure that no corrupted or missing files are interfering with your Galaxy device's core functions, like the camera.

Check out this helpful guide on how to wipe your cache partition. It's totally safe and will not delete your data! 

[IAMivanHARVEY]

It happens on my device too when i select the 48mp mode some of the photos does not save

[TeamGalaxyDD]

Hey IAMivanHARVEY,

Did this happen after you updated your device? You might want to wipe your cache partition as well.