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03-07-2023 05:07 AM in
Galaxy A- Mark as New
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03-07-2023 05:18 AM in
Galaxy A- Mark as New
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03-07-2023 05:38 AM in
Galaxy ADoes it show any picture being saved after taking it (like in the attached photo)?
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03-07-2023 06:40 PM in
Galaxy AHello JaveMc,
We are sorry to hear about your experience with the recent updates on your Samsung Galaxy A03 having issues with the camera not functioning smoothly, and we apologize for the inconvenience it caused you.
Being used to our beloved Samsung Galaxy device and feeling that something unusual is happening, I will get anxious too. But don't you worry; we are here to assist, guide, and offer solutions to restore your device and make it run as smoothly as possible.
If that doesn't work, you may submit an error report through the Samsung Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Camera".
Step 4. Describe the problem in details and SEND.
How to submit an error report on Samsung Members app? | Samsung PH
You can also try to clear the cache and data of your device's camera.
Clear Camera Cache and Data.
Settings > Apps > Camera > Storage > Clear Cache > Clear Data
If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.
https://www.samsung.com/ph/support/service-center/
For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.
https://samsung-livechat.sprinklr.com/seao/ph/index.html
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03-07-2023 07:23 PM in
Galaxy AHey JaveMc,
Sounds frustrating! Let me help you out.
Sometimes, an update may cause a few things about your phone to start acting wonky. We recommend clearing your cache or wiping the cache partition entirely to ensure that no corrupted or missing files are interfering with your Galaxy device's core functions, like the camera.
Check out this helpful guide on how to wipe your cache partition. It's totally safe and will not delete your data!
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03-07-2023 09:56 PM in
Galaxy A- Mark as New
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03-07-2023 10:00 PM (Last edited 03-07-2023 10:01 PM ) in
Galaxy AHey IAMivanHARVEY,
Did this happen after you updated your device? You might want to wipe your cache partition as well.