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Original topic:

A05S Fingerprint Problem

(Topic created on: 12-11-2024 08:15 AM)
101 Views
A05SUser
Beginner Level 2
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Galaxy A
Anyone else's fingerprint sensor stopped working? A bit new phone albeit super cheap. Fingerprint sensor is no longer detectable. Tapping Biometrics > Fingerprint says that the sensor is not available and I should restart the device. After restarting, the same issue occurs.
1 Comment
TeamGalaxyJustine
Moderator
Moderator
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Galaxy A

I can see how this would be frustrating, especially with a new device! 😔 It seems like the fingerprint sensor might need some further attention. I recommend reaching out to Samsung support or visiting a service center. They’ll help you resolve this and make sure everything’s working smoothly again!

You can find the nearest service center to you here: http://smsng.co/SCLocator-SM 📍

📱 We also made it easy for you to book your appointment! You may do so directly from the Support tab on your Samsung Members app. 

🛵 If you're from Metro Manila and cannot find the time to personally visit a service center, you can have it picked up*! 

To book your pickup, you may call the following numbers:

#GALAXY (#425299) - Toll-free, all networks
(02) 8 422-2111 - Standard Landline

*Galaxy pickup is free ONLY for flagship devices. Service fee applies to other models and varies per service center.

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