A24 is not charging

[a24user]

Why do my a24 suddenly stopped charging? 

[TeamGalaxyRene]

Hello a24user,

Thanks for letting us know your difficulty using your beloved Samsung Galaxy A24 having charging issues. I feel and understand why you are worried for a device that you've take care so much and expecting it to perform as normal.  If my device is facing similar experience, I will be bothered too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order.

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install. 

Step 3. Follow the on-screen instructions.

Try this out if your phone isn't charging properly!

First, check your phone's battery settings.

1. Go to ‘Battery and device care' in ‘Settings’ and tap 'Battery'.

2. Tap ‘More battery settings’.

3. You can check the status of 'Fast charging' and 'Fast wireless charging' under the ‘Charging’ category on the bottom.

Take a break and let your smartphone rest while charging.

Browsing the web, watching videos and playing games while your phone is charging will lead to a slower charging rate in order to prevent overheating.

In particular, if multiple apps are running simultaneously or if you run apps that require a connection to a network or other devices, battery consumption may be higher than the charging rate.

Use an authentic Samsung charger.

If you are charging with a USB cable connected to a computer, the voltage will be less than that of an authentic Samsung charger, resulting in a slow charge. For the best results, we recommend using an authentic Samsung charger.

Check for foreign objects or moisture.

- If there is a foreign object stuck inside the USB port or the cable, the device’s safeguard may shut off charging for its protection. With a soft brush, remove the foreign object and try charging again.

- For wireless charging, if there is a foreign object located between the device and the charger, the charging may be slowed. Remove the foreign object and try charging again.

- If there is any moisture detected inside the USB port or the cable, the device’s safeguard will notify you that moisture is detected and will shut off charging.

Try again after the moisture is removed.

※ If moisture is detected (water drop icon), unplug the charger from your device.
Charging with moisture can lead to USB port corrosion and damage to the device.

Check the cable connection.

Charging may be slowed if the cable is not properly connected to the device or charger, if the connector pin is altered due to long periods of use, or if the surface is corroded due to foreign objects.

If charging continues in this state, the device may be damaged or may overheat. We recommend visiting your local Samsung Support Centre for advice.

https://www.samsung.com/ph/support/galaxy-battery/charging-tip/ 

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:

1. Launch the Samsung Members app, and then tap the Support icon for more options.

2. Scroll and select Error reports.

3. Choose a category of your concern. "Power/Battery/Charging".

4. Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report. 

How to submit an error report on Samsung Members app? | Samsung PH

If the issue persists, you may bring your device to the nearest Authorized Samsung Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our Samsung engineers and technicians will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.