A71 block chain

[jousua]

Hello samsung there's a problem on my samsung block chain keystore when I click make one 

The phone suddenly freeze out of nowhere I cannot press the back 

[TeamGalaxyRene]

Thank you, jousua, for your inquiry here, about your Samsung Galaxy A71 having issues with Samsung Blockchain Keystore and your device freezes out which you cannot press the back button and we apologize for the inconvenience it caused you.

Samsung Blockchain Keystore helps you to securely manage personal data and transactions, making it a unique security option you can use with confidence.

Samsung Blockchain Keystore enables you to do the following:

• Private key storage: You can create and store blockchain-based private keys in a secure area of your device or import an existing private key from a third-party service.

• Verification service: When you make virtual asset transactions, purchase Blockchain-based content, make a contract or submit credentials in Samsung's other services or third-party services, you can sign and authorize them with the private key stored in Samsung Blockchain Keystore. All you need to do is enter your PIN or fingerprint verification. After you sign, payment/transaction information is sent to the blockchain network.

• Create a Wallet: You can also create your own wallet to store your cards.

Before you try out below recommendations as to your solution, be sure to check if your device's software is updated with latest version. Please check how to update your mobile device's software in following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install. 

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

Use Diagnostics in the Samsung Members app.

Step 1. Run Samsung Members and select Get help on the lower half of the screen.

Step 2. Tap View tests located under Diagnostics.

Step 3. Run the Diagnostics checks, tap Applications.

Step 4. Your Galaxy phone will then run through the checks.

Step 5. Follow the on-screen instructions to complete the check.

Step 6. You can view your results after each check is complete.

https://www.samsung.com/ph/support/mobile-devices/how-to-use-diagnostics-in-the-samsung-members-app-... 

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your device's problem gets solved.