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Original topic:

A71's screen unusual line damage.

(Topic created on: 08-04-2023 10:57 AM)
Active Level 6
Galaxy A
I just wanna share and ask if any of you who uses Samsung A71 experienced this. This phone didn't drop hard and wasn't abused when using. I rarely stay on the phone for too long since I am working. But yet, these lines pop up every now and then. Is this case isolated or a lot of you experience this? Ay


Active Level 3
Galaxy A
If you're experiencing lines appearing on your Samsung A71's screen, it could be due to various factors, including:

1. Display hardware issue: It's possible that there is a hardware problem with the display itself. This could be caused by a loose connection, damaged display components, or even a manufacturing defect. If the lines persist and are not caused by software or temporary issues, it might be necessary to have the device inspected and potentially repaired by a professional technician.

2. Software glitch: In some cases, software glitches or conflicts can cause anomalies on the screen, including lines or artifacts. Make sure that your device's software, including the operating system and apps, is up to date. You can also try restarting your phone or performing a factory reset (after backing up your data) to see if it resolves the issue. However, note that a factory reset will erase all data on your device, so proceed with caution.

3. Environmental factors: External factors such as extreme temperatures, moisture, or pressure can sometimes affect the performance of electronic devices, including the display. If you have exposed your device to any of these conditions, it could potentially contribute to the appearance of lines on the screen.

Regarding whether this issue is isolated or widespread among Samsung A71 users, it's challenging to determine without access to specific data or user reports. If you suspect it to be a widespread issue, it's recommended to search online forums, community websites, or reach out to Samsung support to see if other users have reported similar problems with their A71 devices.

If the issue persists and affects your ability to use the device properly, I would suggest contacting Samsung support or visiting an authorized service center to have your device examined and repaired if necessary. They will be able to provide you with more accurate information and assistance based on your specific situation.
Galaxy A

Hello there! Nabskiplays,

Thanks for letting us know here your difficulty using your beloved Samsung Galaxy A71 having issues with the vertical lines on screen. I feel and understand why you are worried for a device that you've take care so much. If my device is facing similar experience, I will get worried too.

Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps: 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.


If that doesn't solve the issue(s), you may submit an error report through the Samsung Members app as follows:


Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.

Step 2. Scroll and select Error reports.

Step 3. Choose a category of your concern. Select "Display".

Step 4.Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report. 


If the problem persists, immediately bring your device to the nearest Authorized Samsung Service Center. Rest assured that our team of Samsung engineers and technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.


For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below. 

Or our Samsung Customer Care direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
Galaxy A

Hi there, Nabski! We understand your concern and we'd love to help you! I would suggest you book an appointment at a nearby service center where our expert techs can diagnose your device and possibly get it repaired. You can book right in your Samsung Members app in the Support tab. 😊