Have you experienced this kind of trouble? Apparently my screen isn't responsive to touch. Bixby is responding and following my commands but my screen is unresponsive.
Sorry to hear that, about your experience with your Samsung Galaxy A72 having issues with screen not responding to touch and we apologize for the inconvenience it caused you.
Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1.Go toSettings> Software update.
Step 2.Tap on Download and install.
Step 3.Follow the on-screen instructions.
Step 4.Reset your device.
Self-Diagnostic check on the Samsung Members app.
Check the status of your device with the Samsung Members app Diagnostic tool. You can select the individual categories you would like to diagnose or run a complete diagnostic check. After the diagnostic is completed, you can select the corresponding icon to see the results and status of your device. Follow the steps below to start your diagnostic check.
Step 1. Run Samsung Members and select Get help on the lower half of the screen.
Step 2. Tap View tests located under Diagnostics.
Step 3. If you would like to run through all of the Diagnostics checks, tap Test all. Otherwise, tap only "Touch screen".
Step 4.Your Galaxy phone will then run through the checks.
Step 5. Follow the on-screen instructions to complete the check.
Step 6. When necessary, you may need to manually run or interact with the corresponding function.
If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device and offer solutions to restore it up to optimum performance.
For more assistance and guidance, you may contact us on our online Samsung Customer Care support channels below.
Im experiencing the same thing, it my a725 had a software update last mar 31 and after that my phone would suddenly be hot even if im not using it and now my touch screen is unresponsive, i tried restarting and it would work for a few minutes then would freeze
We are sorry to hear about your experience with the recent updates on your Samsung Galaxy A72 having issues with the unresponsive touch screen, and we apologize for the inconvenience it caused you.
I feel you but don't fret; we are here to guide, assist, and offer solutions to restore your device to optimum performance.
Before you try out below recommendations as to your solutions, be sure to check if your device's software and related apps are updated with latest version. Please check how to update your mobile device's software in following order.
Step 1.Go toSettings>Software update.
Step 2.Tap onDownload and install.
Step 3.Follow the on-screen instructions.
Please Note: Before continuing, remove all non-Samsung certified screen protectors, cases, or any other accessory that may be touching the screen. Make sure the touchscreen is dry and clean, and remove gloves if you're wearing them. The screen may not recognize touches through gloves or extremely dry and chapped fingers.
Force the phone to reboot.
Press and hold the Volume Down and Power key for 7 to 10 seconds to perform a forced reboot or soft reset. On phones without a dedicated Power key, press and hold the Volume down key and Side key for 7 to 10 seconds.
Optimize Device Performance.
The Device care feature will improve your phone's overall performance by scanning for wasted storage space and other potential issues. Navigate to and open Settings. Tap Device care, and then tap Optimize now.
Reboot the phone in safe mode.
Booting your smartphone in safe mode is also another option to find out if the screen still flickers or not. Safe mode is like a diagnostic tool to help identify the problems on your device.
Step 1: Turn off your device then power on.
Step 2: When the Samsung logo appears by itself, press and hold the Volume down key.
Step 3: The device will switch on in Safe mode. Safe mode will be displayed on the bottom left of the screen.
If the screen works in safe mode, an app is most likely causing your issue. Remove recently downloaded apps one by one until the problem is fixed. If the problem persists when your device is running in Safe mode, the problem might not be related to an app.
To exit safe mode, restart your device
If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:
Step 1.Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category"Overheating" and "Sensor/Touch".
If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung engineers and technicians are competent to assess your device, provide viable suggestions, and offer to provide prompt solutions to restore it up to optimum performance.
