Abruptly restarted

[nglcrclo]

Idk what happened but when I was taking a photo, my phone abruptly restarted.. 

Does anybody experienced the same??? 

[TeamGalaxyRene]

Hello nglcrclo,

Sorry to hear that, about your experience with your Samsung Galaxy phone having issues while taking a photo, it suddenly restarted and we apologize for the inconvenience it caused you.

You can submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Lock up/Restarting".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your device's problem gets solved.

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you. 

[YONGSKIE]

Hi. Yes, I experienced that before! Most unexpected restarts are caused by software issues. If there are lots of applications that are running in the background, I highly suggest closing them. That's what I always do.

Make sure that your device has the latest version and that your apps are up-to-date. If the issue continues after updating your software and apps, check your battery to see if it's still supporting normal performance. 

Go to Settings, Battery and Device Care, and then choose Diagnostics. From there, look for battery status.

Now, if your battery is in good condition, you may also proceed to "wipe cache partition." Our phone stores a lot of temporary files in the cache. This is to speed up stuff that you usually do on your phone. Sometimes, these temporary files can cause an issue with apps or even cause excessive battery drain.

I am not sure if the steps to wipe the cache partition are different on any other Samsung model. In my case, I am using the Samsung A-series. You can try these steps below:

Connect your Galaxy phone to a PC or laptop using the USB-C cable.

Power off the device using the side key or the power icon option on the screen.

Press and hold the volume up and side keys. Release them when the Samsung Galaxy logo appears on the screen.

Use the volume down key to highlight the "Wipe cache partition" option. Press the side key to select it.

If you're unable to do it using the steps above, there are lots of tutorials on YouTube. I suggest checking it there too.

I hope that helps!