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Original topic:

Airplane Mode

(Topic created on: 04-03-2023 06:19 AM)
4968 Views
kmmrc
Active Level 4
Options
Galaxy A
Help😭 Is anyone else also encountering stuck Airplane mode? My Galaxy A52S 5G can't receive any signal or mobile data po because my airplane mode is stuck. I can't also turn it on and off. Can someone tell me how to fix this po?😭 I did everything but still got no results. I tried to contact the service center, and they recommended me a lot but I still got no results. They said po that the only solution to this problem was to open my phone to check the internals, but I couldn't afford it. Maybe the internal is broken because my phone recently got wet and I had difficulties charging before I encountered this problem. I can't text or call, and I've been using WiFi only for almost a month. Please help me po, guys. Thank you so much! 😭🩷
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9 Comments
chisaina08
Active Level 3
Galaxy A
Just go to the nearest samsung center so it will fix your problem
Khaled75
Expert Level 5
Galaxy A
They already did and it didn't fix the problem.
chisaina08
Active Level 3
Galaxy A

Top 6 Ways to Fix Samsung Galaxy Phone Stuck in Airplane Mode...
Perform a Hard Reboot.
Prevent Apps From Changing System Settings.
Reset Network Settings.
Try Safe Mode.
Wipe Cache Partition.
Check for Software Updates.
Connected Again.
Khaled75
Expert Level 5
Galaxy A
Try wipe cache partition. If it didn't work, try factory reset. Back up your data before doing the factory reset.
butete
Expert Level 5
Galaxy A
sadly it seems hardware failure due to the unit was wet
TeamGalaxyRene
Moderator
Moderator
Options
Galaxy A

Hello kmmrc,

We are sorry to hear about your Samsung Galaxy A52s 5G experience having issues because the airplane mode got stuck and you couldn't receive any signal or mobile data without turning it off.

Since your device got wet, I highly recommend bringing it immediately to the nearest Samsung Authorized Service Center in your area. Not only will it undergo assessment, but it will also avoid further damage or deterioration brought about by internal breakdown of components due to moisture left inside and rust buildup.

https://www.samsung.com/ph/support/service-center/ 

 

If you accidentally dropped your device in water but can’t visit your local service center immediately?

First, it is crucial to power off your device. This is due to the potential damage or corrosion that can occur in the internal mainboard from the heat that is generated by your device. Keep reading below to find out more about the measures you can take if you drop your device in water.

 

Check 1. Turn off your device.
 
If your device is waterlogged, make sure to turn off (shut down) your device. Moisture in the device can cause serious damage or corrosion to the mainboard. If the battery is removable, quickly remove the case, battery, USIM, etc. If your device is a newer model without removable batteries, immediately turn off your device.

 

Check 2. Remove moisture.

After turning off your device, quickly dry off your phone. Remove as much moisture as possible from the battery, USIM, memory card, etc. using a dry towel or a clean cloth. Be especially thorough when drying areas where water can enter, such as the earphone jack or charging port. Use a cotton bud to ensure complete moisture removal.

Check 3. Remove foreign debris, if there's any.

If liquids such as drinks, seawater, or chlorinated pool water, etc. get in your device, it is extremely important to remove the salinity or impurities as soon as possible. This is because the foreign debris may speed up the corrosion of the mainboard. After turning off your device, take out any removable parts, soak in clean water for approximately 1~3 minutes, then rinse. Afterwards, follow Check 2 and thoroughly dry your device.

Check 4. Air dry.

After removing the moisture or impurities, leave your device to dry in a well-ventilated area or in the shade with cool air (from a fan). Air drying is recommended for devices that are waterlogged. Please note that attempting to rapidly dry your device using a hair dryer or hot air may damage your device. Moisture may be present in your device even after a period of drying, so it is best not to power on your device until you visit a service center to have it checked. After air drying, please bring your waterlogged device to a Samsung Authorized Service Center as soon as possible.

 

Check 5. Check the waterproof rating.

Most Galaxy models are dust and water resistance and feature the highest rating of IP68. Although the highest ratings support up to 30 minutes of water resistance at a depth of 1.5m, it should not be used in deeper areas or areas with high pressure. Your device may become waterlogged if it is at a depth of 1.5m for longer than 30 minutes.

Note : 

  • Dust and water resistance support may differ based on the device model, so be sure to check the device’s User Manual.
  • An IP (Identification code for Protection) rating refers to the protection code of solids and liquids, and is a grade established by the International Electrotechnical Commission (IEC) regarding the durability of electronic devices against external impact and foreign debris. The first digit represents the dustproof grade (0~6) and the second digit represents the waterproof grade (0~8). In general, a waterproof rating of 4 or higher is classified as water-resistant.
  • Device screenshots and menus may vary depending on the device model and software version.

 

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
kmmrc
Active Level 4
Galaxy A
Thank youuu!!😭🩷
Mooshhh
Beginner Level 4
Galaxy A
Was yours fixed same problem rin kami though finding name nabasa 😭
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nuranapasha
Beginner Level 2
Galaxy A

Hi, I'm facing the same issue. Were you able to resolve it? I've tried everything possible without success.

 

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